How can I access the knowledge base articles from the support help desk?

Last Updated: February 13, 2025

Overview:

Here is a step-by-step guide on how to access the knowledge base articles from our Omni HR support help desk.

There are two ways to do so and this section will cover both the ways to access the portal. 

1. Create an Account In The Customer Portal

Click Sign up in the upper-right corner of the help desk:

Fill in your Full Name & Email, complete the captcha, before clicking on Register.

Once you have clicked Register, you will receive a New User Activation Email, with your activation link. This will allow you to create your unique password to access the helpdesk.

Then as a registered user, you can then Login with your registered email and password to access the knowledge base. 

2. Login using the SSO Options for the first time

 As a new user, you are also able to login for the first time using the Google or Facebook SSO options. 

Still Need Help?: 

Reach out to our support team should you need further assistance.